Refund & Cancellation Policy

This policy explains cancellations and refunds for Oqtalium subscriptions. Oqtalium is sold through our merchant of record, Paddle, which is the seller of record for your purchase; refunds are processed by Paddle in line with Paddle's Buyer Terms and Refund Policy together with this policy.

14-day money-back guarantee

If you are not satisfied, you may request a full refund within 14 days of your initial purchase. To request one, contact us at support@oqtalium.com or use the receipt/email Paddle sent you. Once approved, the refund is issued to your original payment method by Paddle. This guarantee is offered without conditions — you don't need to explain why.

Paddle, as the seller of your purchase, separately offers its own buyer protections under its Buyer Terms and Refund Policy; nothing in this policy limits any right you may have under those terms or under mandatory law in your country.

Cancelling your subscription

You can cancel at any time. When you cancel, your subscription will not renew and your access continues until the end of the current billing period. Beyond the 14-day guarantee window, part-period amounts are non-refundable except where required by law.

Automatic renewal

Subscriptions renew automatically at the end of each billing period until cancelled. You are responsible for cancelling before renewal if you do not wish to continue.

Your statutory rights

Nothing in this policy affects any refund or withdrawal rights you may have under mandatory applicable law.